VibesUp support
How can we help?
Help with the VibesUp website and app, access to your account and managing your data.
Get in touch
Email us to report an issue, share a suggestion or ask for help. You can contact us even if you cannot sign in.
support@vibesup.appIf you already have access, you can also open and view requests in the support dashboard (sign-in required).
Open my account supportWhat to include in an issue report
- Describe what you were trying to do, the steps you followed and what happened. Include the error message, if one appears.
- Tell us whether you use the website or app, your device model, operating system version and browser or app version.
- Include the approximate date and time. If you attach a screenshot, hide personal details and any customer information.
Do not send passwords, verification codes, private booking links, bank details or sensitive customer information.
Trouble signing in
Use the same method you used to create your account. For password access, choose «¿Has olvidado tu contraseña?» (Forgot your password?) on the sign-in screen. For Google access, select the same Google account. If you still cannot sign in, email support without sharing codes or passwords.
Recover account accessThe account dashboard and app are currently in Spanish.
Close or delete your account
To stop using VibesUp or request deletion of your account and business data, email support from the address associated with your account. In the connected iOS app, you can also choose «Eliminar cuenta» → «Solicitar eliminación» (Delete account → Request deletion) in your account. Submitting a request does not immediately delete data: it is reviewed before being carried out. Uninstalling the app does not delete your account.
Questions about your dataChange or cancel an appointment
Use the management link in your confirmation email, when available, or contact the business directly. Options and deadlines depend on its booking policy. Do not share that private link in a support request.